| Where is my stuff? |
Once you place your order we will process the request and send a confirmation email
to you automatically. The order is then printed in our warehouse, picked, packed,
and shipped. At this point you will receive two more confirmation emails; one will
contain your order invoice, the other will contain your UPS tracking information
which you can use to track your order.
Standard web orders placed before 1:00PM CST Monday-Friday will be shipped the same
day in most cases.
|
| Why haven't I received my order confirmation? |
1. The email was intercepted by a spam filter. Make sure to check your spam or deleted
items folder for an email from latemodelrestoration.
2. You entered an invalid email address at checkout.
If you still cannot locate the email submit the contact us page and we will make
sure you can locate your package.
|
| When will I receive my back ordered items? |
Standard back orders will be received into our warehouse within 2-7 business days.
These items will be shipped to you immediately once we receive them.
|
| How can I get a tracking number? |
All web orders placed with a valid email address will receive a UPS tracking number
automatically via email.
|
| Why haven't I received my order tracking email? |
There are several factors that can keep you from receiving your order tracking email.
You will not receive your tracking information if:
1. Your order has not yet shipped. The order may have been delayed due to back order.
You will receive your tracking information only after your order ships.
2. You entered an invalid email address at checkout.
3. The email was intercepted by a spam filter. Make sure to check your spam or deleted
items folder for an email from QuantumView.
If you still cannot locate the email, submit the contact us page and we will make
sure you can locate your package.
|
| How can I track my package? |
To track your package you can either follow the link provided in the order tracking
email or copy the tracking number and paste it into our order tracking page.
|
| Why was my order cancelled? |
View the cancelled
order explanation page.
|
| Why are there items missing from my order? |
This is normally caused by items that are backordered or out of stock. When we receive
your order it is processed and shipped with all items that are currently in stock.
The remainder of the order is shipped as it arrives at no additional charge to you.
You can check your Order Invoiced confirmation email to see what items were backordered.
Another cause for this could be because your order was shipped in more than one
box. The boxes are shipped at the same time but UPS will sometimes deliver the boxes
on different days. One way to check this is to look at your shipping label, if it
says box 1 of 2 and you only received one box you can rest assured that your box
should be delivered soon.
If you have received all of your boxes and there are no more items on backorder
please submit the contact
us page regarding Missing Parts.
|
| What if the parts I ordered are out of stock? |
When we receive your order it is processed and shipped with all items that are currently
in stock. You are not charged for the item(s) or freight on any back order until
the item(s) are received into our warehouse and ready to be shipped to you.
When the order is shipped, it is at this time when you are charged for the Item(s)
and UPS standard freight charge. You can check your Order Invoiced confirmation
email to see what items were out of stock.
|
| How long does it take to receive my order? |
Orders placed between Monday and Friday by 1:00PM CST are shipped the same day in
most cases. All other orders will be shipped the following day. Visit the
shipping page to determine ship times.
|
| What is a backorder? |
A backorder is when you place an order for a part that is out of stock. Once your
order is placed we order, or backorder, the part from our supplier and then ship
it to you.
|
| Can you email or fax me a copy of the order? |
Yes, when you place your order online we will email you an order confirmation which
shows all of the items you ordered. Once the order is shipped we will email you
a copy of the order invoice, which shows you which items were shipped and which
were backordered. If you would like to receive a fax, call us at (254)296-6690.
|
| Do you accept PayPal payments? If not, what other payments do you accept? |
No, we do not accept PayPal.
We do accept Visa, MasterCard, Discover, American Express or you may mail in a Money
Order. We do not accept personal checks, unless it is a local check purchasing products
from our showroom. Cash is also accepted in our showroom.
|
| My credit card charges do not match what I was quoted. Why is that? |
When you complete your phone conversation with our Sales Associate, we give you
a total price and pre-auth your credit card. This is the amount that we "set aside"
for 4-5 working days. We have electronically verified that amount of money is in
the account, and then we put it on hold. We are the only vendor that can use that
money, and if we don't use it at the end of 4-5 working days, it simply goes
back to your account for you to use. Since Latemodel Restoration Supply only charges
your credit card when we ship out the part, there are times that you don't
see a charge on the statement due to backorders, or an unforeseen late shipping
date. There are situations when we only ship a partial order to you, therefore we
only charge for the items that we shipped out. That would give the appearance that
we charged the incorrect amount. When the backordered part arrives, we will charge
the remaining amount to the credit card, and the two shipments added together will
equal the total amount that you were quoted at the time of sales.
|
| What is backorder? |
A backorder is when you place an order for a part that is out of stock. Once your
order is placed we order, or backorder, the part from our supplier and then ship
it to you.
|
| What is a drop ship? |
A drop ship is when part of your order is shipped directly from the manufacturer.
This process is usually faster than having the manufacturer ship the part to us
first. Not all manufacturer offer drop shipments. In this case we must backorder
the item.
|
| What is an alternate address charge? |
Shipping to an address other than the credit card's billing address requires additional
processing time to insure your security and accurate delivery of your order. This
fee is required when shipping to alternate addresses. It is important that the information
you enter into the billing, credit card and shipping address fields is correct.
Your order will be delayed if information in the billing, credit card or shipping
addresses cannot be verified by our security department.
|
| What shipping option should I select? |
You should select:
Truck Freight - If your order consists of any of the following: Engines, Hoods,
Fenders, Tailgates, Doors, Bed Sides, or anything else that you know must be shipped
truck freight.
UPS Ground - For standard UPS ground shipping. Orders being shipped UPS Ground cannot
contain anything that must be shipped truck freight.
UPS 2nd Day Air - For anything that you want express shipped to your door. Orders
being shipped UPS 2nd Day Air cannot contain anything that must be shipped truck
freight, or any items that are deemed hazardous.
|
| Can I get the military discount and free shipping when I use the web? |
Shipping will be free as long as you ship to an APO/FPO address, but online discounts are not available at this time.
|
| Can I have my order delivered to me on a Saturday? |
Saturday delivery is not available on internet orders. To have your order delivered
on Saturday please call one of our sales representatives at (254)296-6690. Special
conditions will apply.
|
| The price on the website is different than the price in my catalog or magazine. Which one is right? |
Since our catalogs are generally only printed once per year and magazine ads are
printed 3 months after ads are submitted, prices could have changed from the printing
date to the current date. Because our website is linked to our accounting and inventory
software, the pricing on the web will always be the most current.
|
| I forgot my password. What should I do? |
Go to the password
request page to have it emailed to you.
|
| There is an error on a part. What should I do? |
If there is an error on any of the items in our inventory click the report an error
link on the same page as the item. Errors are usually fixed within 24 hours. Once
the error is fixed you will receive email notifictaion.
|
| Which side do you mean when you say RH and LH? |
The easiest way is just to imagine that you are sitting in the driver's seat. LH
items would be at the left hand or driver's side. RH items would be at the right
hand or passenger's side.
|
| What is the mailing process of FREE catalogs? |
If you add the catalog
to your shopping cart it will be included in the box with the rest of your
order. This is the fastest way to receive your catalog.
If you submit the fee catalog request form the catalogs are mailed using a bulk
mail system. Reports are ran every two weeks as to who gets which catalog and the
names are sent to our bulk mail distributor. It then generally takes an extra two
weeks for your catalog to arrive at your door due to processing at the post office
and mailing time.
|
| How long does it take to get a FREE catalog? |
If you add the catalog
to your shopping cart you can expect it within 3-5 business days.
If you submit our free catalog request form, delivery will take about 4-6 weeks.
|
| I need my catalog faster, is there a way to expedite my catalog request? |
Just add the catalog
to your shopping cart. You will receive it within 3-5 days.
|
| Do you ship FREE catalogs anywhere? |
We would love to send FREE catalogs out all over the world, however due to postage
costs we cannot. If you live outside of the United States, just
add the catalog to your shopping cart. If you are U.S. military personnel
with an APO/FPO address you will always gets FREE catalogs and FREE Freight on most
orders as a way for us to say thank you for the great job in preserving our freedom.
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