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Frequently Asked Questions

You can find the answers to most questions quickly using the tools and information we provide in this section.

Order Questions

Once you place your order we will process the request and send a confirmation email to you automatically. The order is then printed in our warehouse, picked, packed, and shipped. At this point you will receive two more confirmation emails; one will contain your order invoice, the other will contain your UPS tracking information which you can use to track your order.

Standard web orders placed before 1:00PM CST Monday-Friday will be shipped the same day in most cases.
1. The email was intercepted by a spam filter. Make sure to check your spam or deleted items folder for an email from latemodelrestoration.
2. You entered an invalid email address at checkout.

If you still cannot locate the email submit the contact us page and we will make sure you can locate your package.
Standard back orders will be received into our warehouse within 2-7 business days. These items will be shipped to you immediately once we receive them.
All web orders placed with a valid email address will receive a UPS tracking number automatically via email.

Note: You will not receive a tracking number when ordering outside of the US.
There are several factors that can keep you from receiving your order tracking email. You will not receive your tracking information if:

1. Your order has not yet shipped. The order may have been delayed due to back order. You will receive your tracking information only after your order ships.
2. You entered an invalid email address at checkout.
3. The email was intercepted by a spam filter. Make sure to check your spam or deleted items folder for an email from QuantumView.

If you still cannot locate the email, submit the contact us page and we will make sure you can locate your package.
To track your package you can either follow the link provided in the order tracking email or copy the tracking number and paste it into our order tracking page.
This is normally caused by items that are backordered or out of stock. When we receive your order it is processed and shipped with all items that are currently in stock. The remainder of the order is shipped as it arrives at no additional charge to you. You can check your Order Invoiced confirmation email to see what items were backordered.

Another cause for this could be because your order was shipped in more than one box. The boxes are shipped at the same time but UPS will sometimes deliver the boxes on different days. One way to check this is to look at your shipping label, if it says box 1 of 2 and you only received one box you can rest assured that your box should be delivered soon.

If you have received all of your boxes and there are no more items on backorder please submit the contact us page regarding Missing Parts.
When we receive your order it is processed and shipped with all items that are currently in stock. You are not charged for the item(s) or freight on any back order until the item(s) are received into our warehouse and ready to be shipped to you.

When the order is shipped, it is at this time when you are charged for the Item(s) and UPS standard freight charge. You can check your Order Invoiced confirmation email to see what items were out of stock.
Orders placed between Monday and Friday by 1:00PM CST are shipped the same day in most cases. All other orders will be shipped the following day. Visit the shipping page to determine ship times.
A backorder is when you place an order for a part that is out of stock. Once your order is placed we order, or backorder, the part from our supplier and then ship it to you.
Yes, when you place your order online we will email you an order confirmation which shows all of the items you ordered. Once the order is shipped we will email you a copy of the order invoice, which shows you which items were shipped and which were backordered. If you would like to receive a fax, call us at 1-866-507-1848.
No, we do not accept PayPal.

We do accept Visa, MasterCard, Discover, American Express or you may mail in a Money Order. We do not accept personal checks, unless it is a local check purchasing products from our showroom. Cash is also accepted in our showroom.

Shipping Questions

A backorder is when you place an order for a part that is out of stock. Once your order is placed we order, or backorder, the part from our supplier and then ship it to you.
A drop ship is when part of your order is shipped directly from the manufacturer. This process is usually faster than having the manufacturer ship the part to us first. Not all manufacturer offer drop shipments. In this case we must backorder the item.
Shipping to an address other than the credit card's billing address requires additional processing time to insure your security and accurate delivery of your order. This fee is required when shipping to alternate addresses. It is important that the information you enter into the billing, credit card and shipping address fields is correct. Your order will be delayed if information in the billing, credit card or shipping addresses cannot be verified by our security department.
You should select:

Truck Freight - If your order consists of any of the following: Engines, Hoods, Fenders, Tailgates, Doors, Bed Sides, or anything else that you know must be shipped truck freight.

UPS Ground - For standard UPS ground shipping. Orders being shipped UPS Ground cannot contain anything that must be shipped truck freight.

UPS 2nd Day Air - For anything that you want express shipped to your door. Orders being shipped UPS 2nd Day Air cannot contain anything that must be shipped truck freight, or any items that are deemed hazardous.
When your order contains: Engines, Hoods, Fenders, Tailgates, Doors, Bed Sides, & Some Bumpers.
Because of all the variables involved we cannot offer the military discount/free shipping via our website. To receive your discount please call us at 1-866-507-1848.
Obviously some parts are too big to be shipped via UPS and must be shipped via truck freight which is a $135 flat fee.

Other times even though your order can be shipped UPS, shipping still seems very high. This is usually because an item or items on your order are either very heavy or very large. UPS charges not only for the weight of your package, but also for the dimensions of the box in which it is sent. Chevrolet truck grilles for instance are not very heavy, but because they are so large shipping can become expensive.
Saturday delivery is not available on internet orders. To have your order delivered on Saturday please call one of our sales representatives at 1-866-507-1848. Special conditions will apply.

Return and Refund Questions

All returns must be done within 90 days of the purchase date. No RMA's will be administered after 90 days unless the product is deemed as a defective product.
Yes. You must obtain a Return Merchandise Authorization ("RMA") number within our Return or Warranty policy period. LRS will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which Latemodel Restoration Supply (referred to as LRS for the remainder of this document) must receive return products. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of the properly packed boxes containing the returned product.
Call Toll Free: 1-866-507-1848
The address to send an RMA to is:

Latemodel Restoration Supply
ATTN: RMA# (write your RMA number here)
400 Jan Drive
Hewitt, Texas 76643
No. RMA's are only done for a returned item that will be refunded back to the Credit Card that was used to purchase the item.

That transaction is called an Exchange Vice RMA. We will exchange an item for any other part as long as the returned part is resalable and has not been installed. You will have to call a Customer Service Associate (CSA) to get the exchange initiated. You will be responsible for the return shipping of all parts that were ordered in error.
You may email a status request to info@latemodelrestoration.com. Please include your RMA number in the email. Our preferred method is a phone call from you to allow us to get better acquainted with you as a customer, and an enthusiast.
Sometimes it is conceivable that we have the RMA in the receiving department, but it has not been posted as being credited yet, so no information is available to the computers. If an instance such as this occurs it is best to contact our customer service @ 1-866-507-1848.
It takes 3-5 total business days for us to receive, contact the customer if applicable, process the return, and credit the amount back to the Credit Card depending upon the time it takes to contact the Customer if additional information is required. It takes about 4-5 business days for it to appear on your statement, depending on your banks refund policies. This is why it is so important to include all the information on the RMA Request Form if you choose to send one to us.
Yes. All items, components, manuals, documents and packaging that were originally included with the part must be returned with your item in order for Latemodel Restoration Supply to process your RMA. If you (the customer) ordered a kit, all of the kit components must be returned, unless instructed otherwise by a Customer Service Associate (CSA). Missing items will incur further charges or less of a refund. In most cases, items were sent in a larger box. Please ship the part in a more appropriate sized box with adequate packing to ensure there is no damage to the items that are being returned. The customer and/or shipping company will be responsible for all damaged items that are returned to LRS. We cannot refund a customer for a part that was damaged in the return process.
No
LRS has the right to determine what classifies as defective. The easiest thing to define would be what we determine as NOT defective. Any part that was ordered in error i.e. wrong year, model, color, application, size, or any other way that the part was just ordered inaccurately by the customer. We will help you in every way to get the correct part, but we also process a great amount of Web orders where we do not get that privilege of asking all the questions that would make your decisions more accurate. This is the reason that we enjoy talking to you on the phone, and assist you in the ordering process and possibly make a friend. A part that does not fit can be described as defective, if in fact it was manufactured incorrectly. In a case such as this we will do an exchange on a new part and require the defective part to be returned to us. In order to assist us in this great service that we provide, we will split the shipping costs with the customer. The customer agrees to pay to send the item back to LRS and then LRS will consequently replace the component and ship the item at no charge back to the shipping address specified in your account.
Although we strive to ship out your parts error-free, we are human and there are circumstances that arise that cannot be controlled. If you receive a part that was shipped, ordered, typed or labeled incorrectly, please call us immediately and we will get your incorrect parts shipped back to us, sell you the correct part and ship it out to you all freight-free. You can elect to ship the incorrect parts back with the Return Call Tag that we will send to you. It is a shipping label that you would apply to the properly packaged box and either call UPS for a pickup or deliver it to your local UPS pickup store. When the package arrives, we will process the return and send you the correct part, again freight-free. We apologize if we made a mistake and we guarantee that we will make it up to you.
Latemodel Restoration Supply provides the customer with quality parts that make their vehicles safer, faster, and more appealing. There are circumstances where the part does not look, fit or sound like it was imagined or intended by the customer when the purchase was made. We understand that and require the customer to contact a Customer Service Associate and we will sell you the more desired part if applicable, and the customer pays for the shipping to get the other part back to us. We will credit the amount back to the credit card.
You will call Latemodel Restoration Supply. We have several options that we can implement to get the parts replaced. The first step in initiating a UPS Damage Claim, is require you to save the box and all the parts so that we can have UPS investigate the damage. We will instruct you of any further details as we get them from UPS. We can sell you a new replacement part that was damaged and send it out, and when we get the UPS Claim settled, we would credit the credit card if applicable. You can elect to wait for the mandatory 8 working days for the UPS claim to finalize and then we can send out the parts again free of charge, after we get the final determination from UPS.
When you complete your phone conversation with our Sales Associate, we give you a total price and pre-auth your credit card. This is the amount that we "set aside" for 4-5 working days. We have electronically verified that amount of money is in the account, and then we put it on hold. We are the only vendor that can use that money, and if we don't use it at the end of 4-5 working days, it simply goes back to your account for you to use. Since Latemodel Restoration Supply only charges your credit card when we ship out the part, there are times that you don't see a charge on the statement due to backorders, or an unforeseen late shipping date. There are situations when we only ship a partial order to you, therefore we only charge for the items that we shipped out. That would give the appearance that we charged the incorrect amount. When the backordered part arrives, we will charge the remaining amount to the credit card, and the two shipments added together will equal the total amount that you were quoted at the time of sales.
No, you cannot return the item yourself. You will need to have your mom return the items to us with her information enclosed since that is the information we have on hand.

Website Questions

Since our catalogs are generally only printed once per year and magazine ads are printed 3 months after ads are submitted, prices could have changed from the printing date to the current date. Because our website is linked to our accounting and inventory software, the pricing on the web will always be the most current.
Click the Log Out link at the footer of the page. This should fix the problem. You will sometimes get this error when a problem has occurred with your cookies.
If there is an error on any of the items in our inventory click the report an error link on the same page as the item. Errors are usually fixed within 24 hours. Once the error is fixed you will receive email notifictaion.
The first time you place an order with us you will be asked to enter your email address, your password and a password confirmation. You email address is used as your user name, it is also where we will send your confirmation emails and your UPS tracking number once your order is shipped. After that simply type in and confirm your password and you are on to step 2 of our 3 step checkout process.
Latemodel Restoration Supply welcomes all vehicles to the featured rides section as long as they fit into the range of vehicles that we carry parts for. Please do not send us info about your Oldsmobile Omega, no matter how awesome it is. Digital pictures work the best, just send images and a brief description about the car/truck to webmaster@latemodelrestoration.com If you need to send photographs, please mail them to Latemodel Restoration Supply, c/o advertising department, po box 156, Hewitt Texas 76643. We will decide which vehicles make onto the website. Do you have an interesting story about your car? Send it along too!
We are not able to return any pictures. All pictures submitted become property of Latemodel Restoration Supply and may be used in catalogs/websites without owners consent. (We may crop the picture to feature a specific item on the car, such as wheels or decals, etc)
The easiest way is just to imagine that you are sitting in the driver's seat. LH items would be at the left hand or driver's side. RH items would be at the right hand or passenger's side.
No, we do not accept PayPal.

We do accept Visa, MasterCard, Discover, American Express or you may mail in a Money Order. We do not accept personal checks, unless it is a local check purchasing products from our showroom. Cash is also accepted in our showroom.

Auto Technical Questions

You can use the Speedometer Gear Help Guide to determine which speedometer gear you need.
The easiest way is just to imagine that you are sitting in the driver's seat. LH items would be at the left hand or driver's side. RH items would be at the right hand or passenger's side.
Paint to match means that not all of the factory colors are available or that some of the colors are priced very high. So we describe the part as paint to match, so that you can use the spray dye that we offer, to paint the lowest priced available part to match your cars interior. Most manufacturers make the bulk of their interior parts in a light neutral color to save costs by painting them as necessary.

Free Catalog Questions

If you add the catalog to your shopping cart it will be included in the box with the rest of your order. This is the fastest way to receive your catalog.

If you submit the fee catalog request form the catalogs are mailed using a bulk mail system. Reports are ran every two weeks as to who gets which catalog and the names are sent to our bulk mail distributor. It then generally takes an extra two weeks for your catalog to arrive at your door due to processing at the post office and mailing time.
If you add the catalog to your shopping cart you can expect it within 3-5 business days.
If you submit our free catalog request form, delivery will take about 4-6 weeks.
Just add the catalog to your shopping cart. You will receive it within 3-5 days.
We would love to send FREE catalogs out all over the world, however due to postage costs we cannot. If you live outside of the United States, just add the catalog to your shopping cart. If you are U.S. military personnel with an APO/FPO address you will always gets FREE catalogs and FREE Freight on most orders as a way for us to say thank you for the great job in preserving our freedom.