People
We understand how important it is to maintain relationships and to communicate with people. Your experience with our company will be unmatched by our competitors.
The attention to detail and the ability to communicate with not only our customers, but our staff, suppliers, and associates is the key to our success. We take excellent care of our staff and you are assured that your purchase with us is an investment toward goodwill and commitment to people.
Products
We sell products that we believe in and use on our personal vehicles. As enthusiasts, we are always eager and excited when new products arrive. With a fulltime research and development team this has become an everyday occurrence. We select suppliers who have outstanding reputations for quality in their own respective field of expertise.
Not only do we carry top of the line products, but we also make sure that the actual products you receive are accurate and in the best condition possible. We can do this by providing as many as six quality control inspections on every part prior to shipment.
Reputation
We also understand the need to make each and every customer happy each and every day. We know that if our service meets or exceeds your expectations, then we have earned your business and confidence.
We receive genuine testimonials from customers who are absolutely blown away at the level of service they have received. We have staff who proactively monitor sites to assure all the comments and concerns are responded to by our company. I can honestly tell you that our reputation is impeccable. That goes for our customers, staff, and suppliers. Take a look at what our customers have to say about us on our testimonials page!
Technology
We have always invested in the latest technology to perform the daily tasks necessary to fulfill our obligation to our customers. This gives us an advantage over our competitors by providing data control for our staff to make better business decisions resulting in accurate inventory control, customer data protection, credit card processing and security, and your entire purchase history at the click of a button.
Our website was developed using Microsoft ASP.NET technology, giving you a rock solid foundation with lightning fast response time. We have also integrated our inventory and accounting software with the website to offer you a 100% up to date web inventory. With our ultra-streamlined order processing procedure we can take your order from our website print it, pick it, pack it, and have it on the truck ready to ship in no time!
Internet Security
All data is processed through our secure, dedicated web server which encrypts all sensitive information before sending it to us. This includes your name, address, phone number, credit card information, etc. Our SSL certificate meets the government approved, AES-256 bit encryption standards required for HIPAA compliance.
Added value services
Shipping to APO/FPO
We support our troops. One small way we contribute to our troops is by shipping parts to APO's & FPO's free of charge (in most cases).
Free Color Catalogs
Whether you download them, order them online, or call us toll free, we offer our color catalogs free to all.
100% Up-to-date Website
Because our website is fully integrated into our inventory management software. You can rest assured that all prices, pictures, and descriptions are accurate and up-to-date.
Toll Free Phone Number
Another added incentive to call Latemodel Restoration Supply is our toll free 1-800 number. You can use this number during regular business hours to place orders, ask questions about products, or to get a quote. We want you to call us, so why should you have to foot the bill?
Centrally Located in the U.S.A
Because of our central location in the US, order ship times are reduced. We know you can't wait to get your parts, this way you don't have to.
Our Facility
Our now 32,000 square foot facility provides us the room to store the parts you want. The efficiency of its construction has been uniquely designed to get your order out the door in record time. We invite you to come visit our stocked showroom for an up close and personal look at what Latemodel Restoration Supply has to offer.
Onsite Specialists
Just about every aspect of our business is handled in house. From our graphic artist who designs all of our ads and catalogs, to our web designer who handles the website design and programming, to our advertising manager who maintains a "solid relationship with the publishers of all advertised magazines". You can rest assured knowing that almost every aspect of our business is carefully created and handled by our in house staff for you, the customer.