Great Customer Service
I am not sure if knew about my nightmare situation with UPS regarding a lost wheel and tire kit that shipped from your facility but I finally received the item yesterday.
This e-mail is to let you know what my experience was like dealing with your company, specifically with Justin, one of your employees.
From the very beginning (Placing the initial order), Justin took his time explaining all the questions I had regarding my purchase. I know some of my questions were probably on the ridiculous side but Justin did not make me feel like an idiot (like the other 2 companies I inquired about).
Once I found out that the wheel and tire didn't make it to it's destination I called Justin and explained what happened. From that point forward Justin treated the situation like it was his merchandise that was lost. He consistently kept me posted by calling me (on MY MORNING timezone hours EST (which is beyond the call of duty), e-mailing me and actually called UPS direct several times. I know this entire situation was in no way shape or form Late Model Restoration's fault or problem, but the way Justin handled it made you feel that Late Model Restoration would do anything to make sure the customer (Me) was extremely satisfied.
These days It is EXTREMELY RARE to find such GREAT customer service and if your entire staff is just like Justin then you have a totally unique company..
Certainly Justin is a HUGE asset to your company. Because of him and how he treated me and the situation, I will certainly continue to purchase my merchandise from Late Model Restoration. I will also be informing my friends as well.
Keep up the GREAT work and it is clear that your company treats their customers like family...
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